This page explains how to raise a booking change or payment concern. There is no checkout on this website, so browsing, downloading a public resource or making an enquiry does not create a paid booking.
Check the terms before paying
Before a paid appointment is confirmed, the booking channel should show the fee, session details and the cancellation, rescheduling, no-show and refund terms that apply. Keep a copy of those terms and your payment confirmation. Do not pay if the service details or applicable terms are unclear.
Requesting a cancellation or change
Contact the team through the booking channel used for your appointment, or email partner@helpingdost.com. Include the booking reference, session date and the change you are requesting. Avoid including private counselling details. A request is not a confirmed change until the team has acknowledged the new arrangement.
How a refund is assessed
Eligibility depends on the written terms supplied for the booking and any rights available under applicable law. This website does not publish a universal cancellation cut-off, deduction, no-show charge or refund deadline. Those commercial terms must be agreed and communicated before payment, rather than assumed after a request.
If the professional cannot attend
Contact the team if your professional cancels, a session does not take place or a technical problem prevents attendance. Ask for written confirmation of the available next step, including whether a replacement appointment or refund applies under your booking terms. Keep the relevant confirmation and payment reference.
Duplicate, failed or unrecognised payments
If money appears to have been debited without a booking confirmation, send the transaction reference, amount, date and booking contact details to the team. Never send a full card number, PIN, password or OTP. If you suspect fraud or an unauthorised transaction, contact your bank or payment provider promptly as well.
Following up on an approved refund
If a refund is approved, ask for confirmation of the amount, payment route and expected processing time. Keep the refund reference and check with the team or payment provider if it has not arrived within the time stated. Processing time can depend on the original payment provider.
Your rights and further help
Nothing on this page removes a consumer right that applies to your booking. For an unresolved concern, write to partner@helpingdost.com with the booking reference and a concise account of the issue. The website assistant cannot approve changes, issue refunds or determine a dispute.